Customer Clarity Behavioral Lab
Learn to hear what your customers actually feel.
Feedback is full of emotional signals.
Most teams just aren’t trained to hear them.
This workshop turns everyday support messages, reviews, and call transcripts into insight-rich material. Teams learn how to read between the lines—spotting frustration, confusion, and unmet needs—and translate that awareness into better service, stronger systems, and emotional loyalty.
What You’ll Learn
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How to decode tone, trust, and emotional cues in real feedback
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Where CX systems unintentionally create disconnection or friction
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How to respond with more clarity, empathy, and behavioral impact
Your Team Will Walk Away With
A new lens for listening to and interpreting customer input.
Improved language and structure in responses and service touchpoints.
Tools to train teams on feedback interpretation and emotional signal-mapping.
“We had the data—but not the emotional visibility. This workshop gave our team a new way to listen—and once we heard what customers were really saying, everything changed.”
Workshop Format + Fit
Built for teams ready to move from awareness to action.
Delivery: 2 day intensive w/ 4 Week Monitoring
Medium: Virtual or in-person
Designed for: CX, CS, Ops, Support, or Service Teams
Includes: Real feedback analysis, live facilitation, emotional signal framework + post-session toolkit
Starting Price: $10,000
Book an Inquiry Session